User Management
Comprehensive user account management, permissions, and administrative controls
User Management
The User Management system provides comprehensive tools for managing user accounts, permissions, billing, and access controls. Administrators can efficiently oversee user activities, adjust account settings, and maintain platform security.
Overview
User management encompasses all aspects of user account administration:
- 👥 Account Management: Create, modify, and manage user profiles
- 🔐 Access Control: Set permissions and access levels
- 💰 Billing Control: Manage credits, subscriptions, and payments
- 📊 Usage Monitoring: Track user activity and consumption
- 🛡️ Security Management: Handle bans, restrictions, and compliance
User Dashboard
Search and Filtering
Efficiently find and manage users with powerful search capabilities:
Real-time Search
- Search by username, email, or user ID
- Instant results as you type
- Case-insensitive matching
- Supports partial matches
User Information Table
The user management table displays comprehensive user data:
| Column | Description | Actions Available |
|---|---|---|
| ID | Unique user identifier | Copy ID, view details |
| Username | Display name/login name | Edit username |
| Account email address | Change email, verify status | |
| Credits | Current available balance | Add/subtract credits, view history |
| Used Credits | Total consumed credits | Usage analytics |
| Subscription | Active subscription status | Manage subscription |
| Tier Level | User permission level (0-3) | Change tier |
| Subscription Months | Total months subscribed | View history |
| Expires | Current subscription end date | Extend/modify |
| Banned | Account restriction status | Ban/unban |
| Admin | Administrative privileges | Grant/revoke admin |
| Actions | Available operations | Quick action menu |
User Operations
Account Management
Basic Account Operations
Password Management:
- Reset user passwords securely
- Force password changes for security
- View last password change date
Email Management:
- Update email addresses
- Verify email status
- Handle email bounces and deliverability
Access Control
Ban Management:
- Temporary or permanent account suspension
- Reason tracking and audit logs
- Appeal process and reinstatement
Admin Privileges:
- Grant administrative access
- Define admin scope and permissions
- Audit admin actions and changes
Billing Operations
Credit Management:
- Add or subtract user credits
- Set specific credit balances
- Track credit transaction history
- Handle refunds and adjustments
Subscription Management:
- Change subscription tiers
- Extend or modify subscription periods
- Handle upgrades and downgrades
- Reset usage quotas
Advanced Operations
Bulk Operations
Perform actions on multiple users simultaneously:
- Bulk Credit Adjustments: Add credits to multiple accounts
- Tier Updates: Promote groups of users
- Subscription Extensions: Extend multiple subscriptions
- Account Status Changes: Ban or unban multiple accounts
Data Export
Export user data for analysis and compliance:
- User Lists: Filtered user information in CSV/Excel
- Usage Reports: Detailed consumption analytics
- Financial Reports: Billing and payment summaries
- Audit Logs: Complete action history
Permission Levels
User Tiers
CoAI.Dev uses a four-tier permission system:
Default Level for New Users
Permissions:
- Limited model access
- Basic features only
- Lower usage quotas
- Community support
Restrictions:
- No premium models
- Rate limiting applied
- Limited file uploads
- No priority support
Use Cases:
- Trial users
- Students
- Personal projects
Administrative Roles
Different levels of administrative access:
- Super Admin: Full system access and configuration
- User Admin: User management and billing operations
- Support Admin: User support and basic operations
- Read-Only Admin: View access for monitoring and reporting
Subscription Management
Subscription Time Management
Handle subscription periods and renewals:
Subscription Lifecycle
Subscriptions in CoAI.Dev follow a specific lifecycle from activation through renewal or cancellation, with automated handling for most scenarios.
Key Operations:
- Extend Subscription: Add additional months to current plan
- Change Tier: Upgrade or downgrade subscription level
- Pause Subscription: Temporarily suspend billing
- Cancel Subscription: End recurring billing
- Reset Usage: Clear monthly quota usage
Usage Quota Management
Monitor and control user consumption:
- Model-Specific Quotas: Different limits for each AI model
- Time-Based Resets: Daily, weekly, or monthly quota cycles
- Overage Policies: How to handle quota exceeded scenarios
- Usage Alerts: Notify users approaching limits
Security and Compliance
Account Security
Maintain platform security through user management:
- Login Monitoring: Track suspicious login attempts
- Device Management: Monitor and control user devices
- Session Management: Handle active sessions and timeouts
- Two-Factor Authentication: Enforce or encourage 2FA
Compliance Features
Support regulatory compliance requirements:
- Data Privacy: GDPR, CCPA compliance tools
- Audit Trails: Complete logs of all administrative actions
- Data Retention: Automated cleanup of old data
- Export Controls: Restrict access based on geography
Analytics and Reporting
User Analytics
Understand user behavior and platform usage:
- Usage Patterns: Popular models and features
- Engagement Metrics: Login frequency and session duration
- Conversion Rates: Free to paid user conversion
- Churn Analysis: User retention and cancellation patterns
Financial Reporting
Track revenue and billing metrics:
- Revenue by Tier: Income breakdown by subscription level
- Credit Flow: Purchase and consumption patterns
- Payment Success Rates: Transaction completion metrics
- Lifetime Value: Customer value calculations
Best Practices
User Onboarding
Create smooth user experiences:
- Welcome Sequences: Guided setup for new users
- Trial Periods: Allow users to test premium features
- Educational Content: Help users understand platform capabilities
- Support Integration: Easy access to help when needed
Account Hygiene
Maintain clean user databases:
- Regular Audits: Review inactive and suspicious accounts
- Data Cleanup: Remove old or unnecessary user data
- Email Verification: Ensure contact information is current
- Duplicate Detection: Identify and merge duplicate accounts
Support Operations
Efficiently handle user issues:
- Ticket Integration: Link support requests to user accounts
- Issue Tracking: Monitor common problems and solutions
- Response Templates: Standardize common support responses
- Escalation Procedures: Handle complex issues appropriately
Troubleshooting
Common User Issues
Account Access Problems
Problem: Users cannot access their accounts or features
Solutions:
- Check account status (banned, suspended, expired)
- Verify subscription tier and permissions
- Review credit balance and usage quotas
- Check for technical issues or maintenance
- Validate user authentication and sessions
Billing Discrepancies
Handle billing-related user concerns:
- Credit Mismatches: Audit credit transaction history
- Subscription Confusion: Clarify plan features and limitations
- Payment Failures: Investigate payment processing issues
- Refund Requests: Process legitimate refund claims
Performance Issues
Address user experience problems:
- Slow Response Times: Check user tier and rate limiting
- Feature Access: Verify permissions and subscription status
- Integration Problems: Troubleshoot API and third-party connections
- Data Sync Issues: Resolve account data inconsistencies
Effective user management is crucial for platform success. Continue with Billing System to understand the financial aspects, or explore Security Configuration for advanced access controls.